Our Policies

Ordering Information

Orders are fulfilled as quickly as possible. I print models as orders come in and do not typically have models ready to go. This means that there is a delay between the order and the turnaround time in which it will be shipped. This delay may be up to one month post order. If you need something sooner, please reach out and I can see if I can help shorten that wait. (This is not always possible depending on the queue of orders and models needing to be shipped.)

As 3D printed models become more popular, there are more questions about what makes them good sculpts.

Honey Hill Studio guarantees quality work. Any and all available prints that are produced will be properly cleaned and cured. Our resins will never arrive sticky, smelly, or wet. Any hollow resins will be properly cured on the inside and have walls thick enough to block out light, as well as an air hole to ensure there is no expansion of the model in warmer conditions.

While some prep may be necessary, models will not arrive with supports still attached, missing or broken pieces, improperly supported small structures, or rough layer lines. (This is not true for second-quality releases. These releases will have flaws and their price reduction will reflect that.)

Shipping

I am happy to ship internationally. In order to make sure your model arrives as advertised, they will be packed in bigger packages to ensure their safety.

International shipping does come with higher charges to offset shipping prices. These prices are flat rate and will not change with multiple model purchases

To Europe there is an additional $20 shipping charge.

To Australia and New Zealand there is an additional $35 charge.

To Canada there is an additional $15 charge.

I will do my very best to pack the models securely, but the postal service has not been known to be gentle all the time. In the case that your model arrives broken, please contact me upon their arrival. Upon their arrival is crucial here. If you contact me after a week of having the models, I can only assume that they arrived safely and have broken or otherwise reverted to an unsavory model due to user error.

Any refunds or replacements  will be up to my discretion.

Refunds & Cancelations

Are not favorable and please do not do it. If you are unsure about ordering or turnaround time for your order, reach out prior to ordering so I can work with you.

In the event that you need to cancel your order and request a refund, it is up to me whether I allow the cancelation to process. Some reasons I may not allow are:

  • Your order is already being printed

  • Your order is packed

  • Your order has shipped and/or the shipping label is printed

I do try to be accommodating to everyone. I understand life happens, but your lights on the MHTB will determine whether you will be allowed to order again. An order cancelation and refund may get you blocked and any future orders immediately canceled.

Payment

Time Payments & Purchases from 3rd Party Websites:

Time payments can be negotiated prior to purchase. If you are interested in time payments instead of paying in full, please email through the contact form on the contact section below or through the sales page.


Time payment terms are negotiated for each purchase, but follow the same general rules:

  • All time payments must be completed by a date agreed upon through both buyer and seller

  • All payments made are nonrefundable

  • All payments are void if the buyer backs out. If something happens to the model prior to the time payments being complete, all payments made will be refunded

  • Shipping will be determined prior to the invoice being sent out

Any orders placed through a 3rd party website (such as Model Horse Connection) will receive an invoice. Invoices are not sent until the model is ready to be shipped. Payment of the invoice is due within 7 days from sending unless otherwise agreed upon.

Please note:

Squarespace selling does not allow for invoices to be sent out. When you purchase through the website, you are participating in a straight purchase. This means that your money will be withdrawn from whichever payment method you decided to use.

CA PROP 65 WARNING: This product contains a chemical known to the State of California to cause cancer.
For more information, go to www.P65Warnings.ca.gov.

Technically I am exempt from posting this as this is a privately owned business with one (1) employee (me). Regardless, please take precautions when prepping/sanding your products. Please also do not place models in your mouth or eat them. You don’t know where that thing has been.